Terms & CONDITIONS

Terms & Conditions of Hire

All bookings are subject to our Terms & Conditions of Hire. If you place a booking you are agreeing to Island Bells IW Ltd terms and conditions as set out below.

​Definitions:

‘Company’ means Island Bells IW Ltd, Company No. 14608450, Registered Address: Odell Cottage, Victoria Road, Freshwater, Isle of Wight PO40 9PP

‘Hirer’ is the person hiring the equipment from the company.

‘Equipment’ is the bell tent(s) and other materials specified in the invoice and nothing else.

‘Period of hire’ is the period between completing the set-up of the bell tent(s) and the dismantling.

‘Hire charge’ is the amount payable by the hirer to the company as specified on the invoice.

‘Invoice’ is the form issued by the company to the hirer requesting payment of the hire charge and containing details of the equipment and period of hire.

1. Introduction

  1. The hirer who makes the booking must be one of the guests who stays. She or he must be over 18 years old. This person is responsible for making sure that the terms of booking are adhered to.

  2. Each bell tent has a maximum occupancy number, which you must stick to.

  3. We reserve the right to refuse a booking, but of course treat everyone equally and fairly.

  4. We strongly recommend that you have holiday insurance. Your insurance should cover all risks including cancellation, accident, breakdown, loss or damage to personal property.

  5. Island Bells IW Ltd shall not be held responsible or liable for any loss or damage suffered by you or members of your party.

2. The Company Undertakes:

  1. To deliver the equipment and proceed to erect it on or before the set-up date shown on the invoice.

  2. To dismantle and remove the equipment from the site on or after the date shown on the invoice.

  3. To supply all tents and furnishings in accordance with the booking confirmation that you receive. Anything that we provide you with remains our property and must be returned at the end of the Hire Period. When we have supplied the use of airbeds as standard we agree to the following:

(a) we will supply fully inflated airbeds but we cannot be responsible for the loss of air during the Hire Period due to factors such as air temperature, the airbeds being jumped on or walked on;

(b) for single tent bookings, we will leave a pump in the tent to re-inflate the airbed. In the event of complete airbed failure, a spare airbed will be left in the tent.

3. Hirer Obligations:

  1. To provide the company with a plan showing the position required for the equipment or have a representative on site at the time of delivery for this purpose. In the absence of such instruction the company shall position the equipment in the manner and location deemed appropriate by the company at that time.

  2. Ensure the site is flat, level and firm. The company has the right to refuse to erect the equipment if the site is unsuitable.

  3. To ensure your chosen site does not have poor drainage or is prone to boggy ground. Any flooding of the tent or tents will be your responsibility. You must ensure that any obstructions to the site are removed prior to our arrival to erect the tents and equipment. Obstructions may include plants, shrubs, trees, vehicles or other items that prevent us from getting onto the site.

  4. To inform the company of any services, drains, pipes, cables or other obstacles that may be less than a minimum of 1 metre below the surface of where our crew will be working. The company has no responsibility for damage to pipes, cables and underground services whose location was unknown to the company.

  5. If the hirer requires erected equipment to be moved for any reason, other than the fault of the company, there will be an additional charge levied.

  6. The hirer shall use the equipment only for its proper purpose and in a safe and correct manner. Any loss, theft or damage must be reported immediately to the company.

  7. The hirer is not authorised to repair, alter or add to the equipment without the consent of the company.

  8. The hirer or any third parties, shall not enter the equipment while it is being erected or dismantled.

  9. The hirer shall not tamper with any structure or any part of the equipment and, in particular, not affix or suspend any items from the equipment without prior written consent from the company, this includes home made bunting and signs.

  10. No lighting, heating, cooking or other gas or electrical appliances of any kind are permitted within the equipment unless previous consent has been obtained from the company.

  11. Remove your shoes when entering the tent or tents. You must ensure that no mud is carried into the tent and spread over groundsheets, rugs or coir carpet.

  12. The hirer shall not light or allow to be lit any fire, candle or other naked flame within or close to the equipment without prior written consent from the company. If the equipment hired includes a fire bowl this must be positioned at a minimum distance of 3 metres from the tent and must not be left unattended.

  13. No smoking or vaping is permitted within 3 metres of the bell tent/s or the company’s equipment.

  14. Dogs are allowed inside the tents with the prior consent from the company.

  15. The hirer agrees to keep any part of the equipment that is a tent completely closed and secure and in particular any door fastenings when not in use.

  16. The hirer must follow the guidelines given by the company in respect of the hirer’s conduct, safety and minimising damage to the equipment.

  17. The hirer undertakes to behave in a proper, appropriate and legal manner, abide by campsite rules and respect other users of campsites and their property. Please keep noise levels to a minimum after 10:30pm. If the hirer behaves inappropriately, improperly or illegally the campsite reserves the right to ask the hirer and their party to leave the site before the end of the hire period. No compensation is available for any forfeited nights.

4. Loss and Damage

  1. The hirer shall throughout the period of hire be responsible for the maintenance and safe custody of the equipment.

  2. The hirer must be satisfied with all the equipment before use and should notify the company immediately if anything is not working, incorrect deliveries and unacceptable equipment before use. Failure to do so will be the responsibility of the hirer and NOT Island Bells IW Ltd.

  3. The hirer shall cover the company against the full value of any loss, damage or excessive soiling howsoever caused, unless caused by negligence by the company.

5. Website accuracy

  1. Whilst every care is taken to ensure that the details on our website, including any promotional emails, are correct at time of being published, we cannot accept responsibility for errors contained therein or results thereof. We are not responsible to you for unforeseen events or matters over which we have no control.

  2. We make every effort to describe the equipment as accurately as possible and to keep information up-to-date. Details are given in good faith and we cannot accept responsibility or liability for differences or for any disappointment caused where a guest has differing expectations to those detailed in the description.

  3. The prices featured on the website are not binding. We reserve the right to modify these prices. The price stated at the time of confirmation is binding.

6. Communicating with you

We carry out most communication with you by email. We’ll keep your details on record. We promise never to pass information on to other companies. We may email offers and updates about Island Bell IW Ltd a few times a year and will remove you from our mailing list if you ask us to do so.

7. Payment

  1. We will invoice you a breakdown of the hire which will include the balance of the price of the services and a damage deposit. The damage deposit is £75 per 5m bell tent.

  2. Full payment is required at the time of booking; typically upon receipt of invoice. Failure to pay upon receipt of invoice may result in you losing your preferred date of hire.

  3. We accept payment by bank transfer or certain online portals. The damage deposit must be in cleared funds .

8. Cancellations

  1. If a payment has been made in error please contact Island Bells IW Ltd immediately by telephone on 07803 824373 or email us at info@Islandbells.co.uk. Refunds will be made at the company’s discretion.

  2. If you cannot go ahead with your booking we will try and amend your booking to another date within the same booking season.

  3. If you have to cancel, the following charges will be made:
    0 – 13 days from booking start date 50% of accommodation cost
    14 – 27 days from booking start date 25% of accommodation cost
    28 days or more from booking start date, we will refund any monies paid minus a £10 administration fee.

  4. As with any holiday we suggest that you take out your own holiday insurance to cover any losses. In the unlikely event that Island Bells IW Ltd has to cancel or change your booking, we will offer you the choice of a full refund of all monies paid to us or the option of rebooking within the same booking season. No compensation is available.

9. Exclusion of Liability

  1. The company shall make every effort to complete the erection of the equipment on or before the set date shown on the booking form provided that the hirer has complied with the obligations shown above. If the equipment is not erected on or before the set up date shown on the booking form the hirer shall have the right to withdraw, and the company shall return all monies paid. If the equipment is not erected because of delays due to weather or other circumstances beyond its reasonable control, the company shall not be liable to pay further compensation to the hirer.

  2. The company will take all reasonable care to avoid damage to the hirer’s own equipment, but cannot be responsible for any loss suffered by the hirer in respect thereof other than as a result of the negligence of the company’s employees, agents or contractors.

  3. Force Majeure - Island Bells IW Ltd cannot accept responsibility for any booking where it is affected or prevented by reason of circumstances that amount to force majeure. ‘Force Majeure’ means any event that Island Bells IW Ltd could not, even with due care, have foreseen or avoided. Such circumstances include war, threat of war, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, foot and mouth disease and all other similar events outside of our control.

10. Complaints

In the event that you have any complaint, please contact us immediately so that we can resolve any problem and we will make every reasonable effort to resolve the issue as soon as possible. You can do this by calling 07803 824373 or emailing info@islandbells.co.uk

​11. Indemnity

Subject to these terms and conditions, the hirer shall wholly indemnify Island Bells IW Ltd in respect of all claims from any source at any time, where any injury or death to persons, damage to property, or loss or damage is caused by, or arises out of, the misuse of equipment by any person other than Island Bells IW Ltd or their employees.

Governing Law

This contract will be governed by the laws of England and Wales and the exclusive jurisdiction of the Courts of England and Wales.